Frequently Asked Questions

What are the shipping options?

At this point in time Collectiv is able to offer USPS First Class / Priority mail shipping options, this usually takes 1-3 days after payment has been processed. Shipping will only take place on weekdays and not on the weekends. FREE shipping is offered on orders $50+ We also offer local delivery (within 3.5mi of 60634) and curbside pickup! FREE gift wrap offered on all orders upon request)

What do I do if I received a defective order?

We take great care in the packaging of our products, but if you do receive a defective product pleaae let us know. For items damaged dusring shipping pls submit a claim directly with the mail carrier: https://www.usps.com/help/claims.htm

How do I contact Collectiv if my question isn’t answered here?

The most effective way to contact us is through email (collectiv.portagepark@gmail.com), or via text: 773-236-7643

When are you open?

Our store hours change seasonally...currently we are open by appointment Tue/Thu/Fri 11am-6pm, Sat 11am-12pm/4-5pm with walk-in hours every Saturday 12-4pm https://www.collectivchicago.com/book-online

Are you accepting new artists/vendors?

At this time we aren't able to accomodate any new vendors. Please e-mail us (collectiv.portagepark@gmail.com) if you are interested in being added to our "waiting list". Thanks so much!